Shipping & Delivery Policy

This Shipping & Delivery Policy applies to orders placed on the ZWO Seestar Global online store. Please review the information below to understand our shipping coverage, delivery timelines, and related terms.

Ⅰ. Shipping Rules  (Applicable to products in stock; not applicable to out-of-stock or pre-order items.)

U.S. Customers: Please order via Seestar US, for U.S. warehouse fulfillment. Please refer to:
Seestar US Shipping and Delivery Policy

EU Customers (Selected Countries): Please order via Seestar EU for Germany warehouse fulfillment (VAT included, no duties).Applies to: AT, BE, BG, CZ, DE, DK, EE, ES, FI, FR, GR, HR,HU, IE, IT, LV, LT, LU, LV, NL, PL, PT, RO, SE, SI, SK. Please refer to:
Seestar EU Shipping and Delivery Policy

Other Countries:
Region Destination Shipping Time Ship From Note
Americas Canada, Mexico 3-10 business days China The recipient is responsible for customs clearance and tax payment.
Brazil, Chile The recipient is responsible for customs clearance and tax payment.
CPF or CNPJ required
Europe UK 3-10 business days The recipient is responsible for customs clearance and tax payment.
Switzerland, Norway, Liechtenstein, Iceland, Monaco, Moldova, Albania, Andorra, Bosnia and Herzegovina, Malta, Montenegro, North Macedonia, San Marino, Serbia, Vatican City 5-10 business days
Asia-Pacific

Japan, Australia, New Zealand, Korea, Singapore, Thailand, Malaysia, etc.

Hong Kong, Macao, and Taiwan, China

 5-10 business days
Middle East/Africa 5-14 business days

International Shipping
  • Shipping rates vary by region and order value
  • Free shipping is available for eligible orders depending on your location and order value.
The exact shipping cost will be displayed at checkout before payment.

Note: Packages are not shipped nor delivered on weekends and local public holidays and may delay due to external factors such as extreme weather conditions and technical failures.

Shipping Carrier

We have chosen a reliable courier service, DHL, for delivering our products securely. Please note that we are unable to ship to post office boxes (PO Boxes) as per our policy.

How Do I Ensure a Smooth Delivery?

To help ensure a successful delivery, please provide accurate and complete shipping information at checkout, including:
  • Full name
  • Street address
  • Valid contact details
Please carefully review your order information before placing your order. Once an order has been shipped, changes or cancellations can no longer be made.

Order Processing & Delivery Time
  • Orders are typically processed within 3 business days
  • Estimated delivery time is 5–14 business days, depending on your location
What If Delivery Fails?

While we are happy to assist with delivery-related issues, Seestar Global cannot be held responsible for delays or failed deliveries caused by:
  • Incorrect or incomplete shipping information
  • Refused deliveries
  • Customs or carrier-related issues
  • Delivery attempts made during weekends, holidays, or special occasions
Contact Seestar Global immediately for assistance: info@seestar.com

II. Order Status & Tracking

If you provided an email address at checkout, you will receive a shipping confirmation email once your order has been dispatched.

This email will include your DHL tracking number, which allows you to track your shipment directly on the carrier’s official website.

To track the status of your order, we recommend using the following official channels:
Click on the links below to access tracking information for your shipment:

DHL: http://webtrack.dhlglobalmail.com
Other: http://www.17track.net

Alternatively, you may contact Seestar Global info@seestar.com,directly for further assistance.

We appreciate your business and are committed to ensuring the timely and accurate delivery of your order.

Anything Specific for Certain Countries?

For our valued European customers, we kindly request that you include your VAT, EORI, or personal identification card number in the remarks section of your order, as per customs regulations.

If you are located in Brazil or Chile, we kindly ask you to provide your CPF or CNPJ in the remarks section of your order to comply with customs requirements.

Ⅲ. Taxes and Other Charges

The price list displayed on our website is in USD and does not include tax.

We want to inform our buyers that they are responsible for any applicable taxes, including Import tax, customs handling fees, and similar charges. These additional fees may be collected by the courier at the time of delivery.

Your understanding of these tax considerations is appreciated, and we are here to assist you with any questions you may have.

Ⅳ. Inspection Reporting of Damaged Shipments

Please Inspect Your Package Upon Delivery

Due to the value of Seestar products, we strongly recommend inspecting your package immediately upon delivery.

If you notice any visible damage or deformation to the package:
  • Do not sign for or open the package
  • Contact Seestar Global immediately for assistance: info@seestar.com
After Signing for the Package

Once the shipment has been signed for (either by you or an authorized representative), the order is considered accepted in terms of package condition, quantity, and contents.
To better protect your interests, we strongly recommend:
  • Recording an unboxing video
  • Verifying all items against the packing slip
Reporting Issues

If any items are missing or damaged, please contact Seestar Global Customer Service via info@seestar.com within 24 hours of delivery so we can investigate and resolve the issue as quickly as possible.